Customer Value Agreement
At RMT Autoparts Commosales , we are committed to providing our customers with exceptional service and support. Our Services Commitment Program (SCP) is designed to ensure that our customers receive the highest level of service and support, tailored to their specific needs.
Key Features
- Priority scheduling for maintenance and repairs.
- Dedicated support from our experienced service team reach at site within 8 hours.
- Regular updates on the status of their equipment.
- Access to exclusive promotions and discounts.
Parts Availability Guarantee
As part of our SCP, we offer a Parts Availability Guarantee, which ensures that our customers receive the parts they need, when they need them.
- PM (Preventive Maintenance) parts are available for delivery the next business day
- Repair parts are available for delivery within two business days
Value Promise ( Framework )
| Level | ONE | TWO | THREE | ||
|---|---|---|---|---|---|
| Value Promise | Convenience Parts Only |
Performance Parts & Labour |
Confidence Parts & Labour |
||
|
CVA contract terms | minimum 12 months | minimum 12 or 24 months | minimum 12 - 36 months | |
| Flexible payment options | pay as you go or pay upfront | pay as you go or pay upfront | pay as you go or pay upfront | ||
|
|
|||||
|
Cat Parts | Cat Filters |  |
|
|
| Cat Fluids | Optional | |
|
||
| Cat Repair Parts | -- | |
|
||
| Labour Visits(PM Visits) | -- | |
|
||
|
|
|||||
Security of expert dealer support
|
Parts Availability Commitment | PM Parts Only | PM & repair Parts | PM & repair Parts | |
| Service Response Time Commitment(SRT) | -- | SRT | SRT | ||
| Machine Recommission Time(MRT) | -- | -- | MRT | ||
|
|
|||||
Peace of mind from equipment health management
|
Assets to asset information via VisionLink® | Connect | Connect | Connect | |
| Health Management- monitor & advice |
TA1 Inspections | |
|
|
|
| TA2 inspections | -- | |
|||
| S.O.S fluid analysis | -- | |
|
||
Advantages for Customers
By participating in our SCP and signing a CVA, our customers can enjoy a range of advantages, including:
- Reduced downtime and increased productivity.
- Improved equipment reliability and performance.
- Enhanced customer support and service.
- Increased peace of mind, knowing that their equipment is being maintained and supported by experienced professionals.
- Exclusive access to promotions and discounts.
- Priority scheduling for maintenance and repairs.
How to Get Started
To Learn more about our Services Commitment Program and to sign a CVA
You may also contact us at 1800 419 3356 or write to us at marketing@rmtautoparts.com. Our Experience service team
will be happy to answer any questions you may have and provide you with personalised quote.
Marine CVA Solution
CAT Marine Engines – The trademark for quality and performance.
With the objective to deliver a plethora of benefits like predictable and lower costs, timely repairs, higher uptime and convenience, the CVA solutions have been rigorously improved over the years.
The result? A complete, well-balanced offering, tailor-made and relevant for the customer.
RMT Autoparts is proud to have established a strong presence in the marine segment as a CAT dealer, successfully delivering support commitments to esteemed customers across India.